McDonalds raising the bar
McDonald’s is going to send more employees to Hamburger University. McDonald’s stated to have consistency in their products around the world you have to have consistency in training as well. They feel that the lack of consistent training has been leading to some down sales over the past few years. In addition McDonald’s looks at high turnover rates as well. High turnover leads to additional inconsistency training that doesn’t give the customer the experience that McDonald’s want the customer always leaving with. I wander where this idea of viewing McDonalds as just as a legit of a job as any other will work. McDonalds want to try to change the mind frame of their employees. I also thought it was interesting how they stated that the reason some fast food restaurants pay so low is because of this high turnover. How do you think that these changes will affect McDonalds, or will it?
Posted by Marie at 4/13/2005 02:01:00 PM