3/30/2005

Unhappy Blogger

I apologize for not including a link to this post, but I feel strong enough about the poor service blogger.com is able to provide to exit the normal posting procedure. Admittedly I have been a short-term consumer to the web-site recently joining only to achieve school credit. In the little time I have had to get to know and use the web-site I have encountered many problems. Including but not limited to the invitation process, the posting of a blog, the commenting on a blog, and even the logging on to Tufte’s Economics Class Blog page. (Even when it does work it takes forever!) Truly and in all honesty I have spent more time fighting the web-site errors than actually participating in online blogging. I hope mine is an extraordinary case but I have a feeling this problem is more universal. The persisting problem demonstrates the economic paradox of scarce resources. As a company time after time wastes their customer’s scarce resource of time, their customers begin to look elsewhere for service. Had this been a free market setting not a monopolistic, I would have long ago looked past blogger.com for a different blogging service provider. ):

15 comments:

C-Dizzle said...

Well said! I agree fully with Eric’s post. I’ve had submit and resubmit posts a few times because of “technical errors” and unbelievably slow uploading. There have been a few times that I’ve signed into the class blog and have had to wait near twenty minutes for the site to finally load. I’d rather use another site but as mentioned before our class is dealing with a monopoly at this point.

Keston said...

I wouldn’t have agreed with this post until just this last weekend. For two days I couldn’t get the post a comment link to work and today while I was trying to post a comment I couldn’t get it to publish. However, I would have to agree that uploading the dashboard is very slow. Even on a fast server it takes a few minutes. If a lot of people are having troubles with this, I think Dr. Tufte should consider a new blogger service.

Chuck said...

I concur. Blogger is very slow at times. I too have lost a post that was in the publishing process. Few things make me more mad then when I finaly get to the end of a document or file and then loose it due to system faults and errors and then have to retype what I previously had. Dr. Tufte, the ball is in your court.

Fred said...

Yes, I have had problem after problem with this dumb site. I have been so frustrated at times that I am almost (and sometimes am)cussing at the computer because of lost material. Sometimes I haven't even been able to finish mine, given that sometimes I wait 'till the last minute. If you don't have a super fast connection, it doesn't work well at all, there's always an error or something wrong. I was glad to see this post because I have been feeling much of the same feelings. Lots of times, I haven't been able to do the extra posts and comments that I wanted because of this very reason. And now I can see it in my grade.

Emily said...

Yes, I agree and everything that has been said its true. Thank you, Eric for bringing this point up. It needed to be brought out how blogger.com is a negative externality a lot of the time.

heather said...

I thought I should share my feelings on this matter because, for the record, I have actually found my experience with blogger.com to be quite positive. I think that it has been a great medium to hear other students thoughts and comments. It is crappy that others have had such problems with the website, I guess I'll consider myself one of the lucky ones.

Bart said...

I completely agree, I cant remember not having a problem when trying to logon or trying to publish a post or a comment.

salty said...

I agree with Eric, this sight is slow and doesn't seem to operate the same each time you visit. It is a great idea, but I get frustrated everytime I use this site.

salty said...

I agree with Eric, this sight is slow and doesn't seem to operate the same each time you visit. It is a great idea, but I get frustrated everytime I use this site.

salty said...

I agree with Eric, this sight is slow and doesn't seem to operate the same each time you visit. It is a great idea, but I get frustrated everytime I use this site.

Rex said...

I have to agree with Jacques. My experience with the blogspot has been quite effortless. The only problem I have had is the service can be very slow.

Dr. Tufte said...

I'm glad someone brought this up - I won't penalize anyone for spelling or grammar on this one.

I'm not always very happy with Blogger. I'm sitting here doing this on Sunday evening because I know I won't have connection problems.

But, Blogger is free. This makes it really easy for me to justify using this service with students (my own blog is on pay site that I cover with advertising - and it's always fast). I get quite a bit of flack about Aplia, and I have much more confidence that it helps you with this class than blogging does.

The economics of Blogger are typical for software. Because marginal cost is so low, so are prices. But this doesn't generate much cash to make needed improvements.

In Blogger's defense, most of the reasons for slowness is that blogging is popular. Server-side blogging companies are adding capacity constantly, and are having trouble keeping up.

As to switching to another service, I don't have much to go on. Blogger is a division of Google, so I'm guessing that they are more adept at solving these problems than others. I am open to suggestions.

One thing I can tell you is that connection speed is not much of an issue. I used to use dial-up from home, and the weak link in the chain is definitely the response from Blogger on the other end.

Here's a suggestion that will get me in a lot of trouble. All of this can be addressed by getting SUU to buy a server version of blogging software (like Moveable Type). Most universities are going this way. On this campus, there aren't enough people kicking and screaming to get that sort of investment. The person to contact about this is Glenn Pryor (pryor@suu.edu). Send him an e-mail, tell him whether or not you think what we do in this class with Blogger is worthwhile, tell him that the free service isn't cutting it, and tell him that I said that this is a service that SUU should provide (like e-mail, browsers, and Office).

scott said...

Just trying to post this comment to this blog took me several minutes. Its a huge waste of my time. For the amount of time put into blogging on this site, what I get out of it isn't close to worth it. It is especially hard if you have limited access to the internet.

sam said...

This seems to be a fairly popular blog and I now see why. I have to agree with most everything that has been said. I have experienced the slow loading time, loss of comments and blogs, as well as the enjoyment of reading other classmates' blogs. I have found that for blogging it was easier to write my blog in word and then paste it to this site. This prevented the loss of time spent on writing my blog. If it hadn't been for the copy and paste feature of word,I would absolutely detest doing blogs.

Anonymous said...

Dr. Tufte said:

"As to switching to another service, I don't have much to go on. Blogger is a division of Google, so I'm guessing that they are more adept at solving these problems than others."

It's now a couple years later since the original post, and I think the site works fine. I haven't ever had a problem posting or commenting. Google must have fixed whatever bugs there were. Perhaps someone at Google saw this blog and did something about it!