America West, the Phoenix-based airline company, posted a loss of $49.7 million for the last quarter of 2004 on January 21, 2005. The company believes high gas prices and passenger vacancies were the main causes of the reported loss. For many America West customers this may not come as a big surprise. The inherent lack of customer service is enough for many to wonder how the planes remain in the skies. While things do not appear to be getting better for America West, who forecasts another loss for the current quarter, they may find comfort in the fact that other airlines seem to be struggling as well. If America West wants to reverse their current trend, they need to consider providing a more efficient, friendly service for their travelers.