I am open minded enough to see the benefits of outsourcing. Yes, jobs are being deleted and people are losing their job as a result, but in the long run won't they find another or create a job, possibly something where they can contribute to society in a more efficient manner? Not to sound cold hearted, but my concern is not for the welfare of the the working U.S. citizen. Well, I guess it is, but not as direct as everyone elses'. My concern is for the individual business, that despite outsourcing of some positions, still employ U.S. citizens. Lou Dobbs of CNN, who does not favor outsourcing, brings up the point that not only are we losing jobs here in the U.S., but the quality of service is being forfeited as a result. Here lies my concern. I've experienced a decline in quality service with a company that serves me. It discourages me from wanting to use the service because I can't understand the person that is trying to help me, in part due to their strong accent. In addition, the representative I am speaking with sometimes has no experience with the product I'm using. If quality of service declines, customers will go somewhere else, and revenue will drop for a business, possibly causing more job losses. I think outsourcing may have a more indirect effect than the majority of the public are focusing on. What will happen to the economy if the customer service of businesses have poor quality?