Offshoring is a key nowadays for a business to survive in this very competitive world. Companies that offshore are the ones that can be successful or hold a competitive advantage over others. How come? It is because by offshoring, businesses can pay a fraction of what they would pay over here. They also can get more talented employees overseas.
However, do you guys think offshoring customer service is a good thing? I mean, in this article, it said that offshoring customer service would hurt businesses a lot. It made a point that when a person tries to call to get a question answered, he/she gets a person in another country with a different accent that is hard to understand. I think companies should be really careful offshoring customer service. If a customer gets mad, he or she would hardly come back to shop at that company. Without customers, an organization cannot survive.