Off Shoring and Beyond

This article makes it sound like off shoring is the way to go and I tend to agree. We all hate calling in for assistance with a problem and having to talk to someone from India who is hard to understand, but what is worse, talking to SOMEONE who is hard to understand, or leaving a message with a voice operated recording? At least the person with the accent is there to help you. I feel that is the lesser of two evils. What do you think?